New York A 3165: Relates to requiring telephone corporations, cable television companies, and internet service providers to automatically refund their customers when their service is not working

Bill Text

Bill Search and Legislative Information | New York State Assembly 

• 

• 

• 

• 

• 

• 

• 

• 

 Skip to main content 

 New York State Assembly

 Speaker Carl E. Heastie

 --> 
 --> 

 --> 

• 
 Assembly Members 

• 
 Legislative Info 

• 
 Public Hearings 

• 
 Speaker's Press 

• 
 Assembly Reports 

• 
 Committees & More 

• Bill Search Home
• Laws
• Legislative Calendar
• Public Hearing Schedule
• Assembly Calendars
• Assembly Committee Agenda 

 Javascript must be enabled to properly view this page. 

 Bill No.: 

• Summary 
• Actions 
• Committee&nbspVotes 
• Floor&nbspVotes 
• Memo 
• Text 
• LFIN 
• Chamber&nbspVideo/Transcript 
A03165 Summary:

BILL NOA03165 

&nbsp

SAME ASNo Same As

&nbsp

SPONSORRosenthal

&nbsp

COSPNSR

&nbsp

MLTSPNSR

&nbsp

Add §§224-d, 224-e & 92-j, amd Art 11 Art Head, §212, Pub Serv L

&nbsp

Relates to requiring telephone corporations, cable television companies, and internet service providers to automatically refund its customers when their service is not working; provides such credit shall be given even when the service is not working for less than a twenty-four hour period.

Go to top A03165 Actions:

BILL NOA03165 

&nbsp

01/23/2025referred to corporations, authorities and commissions

01/07/2026referred to corporations, authorities and commissions

Go to topA03165 Committee&nbspVotes:

Go to topA03165 Floor&nbspVotes:

There are no Assembly votes for this bill in this legislative session.

Go to topA03165 Text:

 STATE OF NEW YORK
 ________________________________________________________________________

 3165

 2025-2026 Regular Sessions

 IN ASSEMBLY

 January 23, 2025
 ___________

 Introduced by M. of A. ROSENTHAL -- read once and referred to the
 Committee on Corporations, Authorities and Commissions

 AN ACT to amend the public service law, in relation to requiring cable
 television companies, internet service providers and telephone corpo-
 rations to automatically refund customers when their systems are out
 of service or experiencing an outage, when a customer's equipment is
 not operating correctly, or when a portion of their services are not
 provided

 The People of the State of New York, represented in Senate and Assem-
 bly, do enact as follows:

 1 Section 1. The public service law is amended by adding a new section
 2 224-d to read as follows:
 3 § 224-d. Cable refunds. 1. Every cable television company that
 4 provides cable service to customers in New York shall automatically
 5 credit its customers billing statement whenever:
 6 (a) a cable television system is out of service or is experiencing an
 7 outage or when the customer's cable box is not operating correctly, for
 8 a period of four hours or longer;
 9 (b) notwithstanding subdivision six of section two hundred twenty-
 10 four-a of this article, a cable television system does not carry a
 11 network on a service tier, for a period of four hours or longer; or
 12 (c) a subscriber terminates the cable television services.
 13 2. (a) Where required under paragraphs (a) and (c) of subdivision one
 14 of this section, a credit shall be issued for one thirtieth of the
 15 monthly rates for each day the subscriber is not able to access the
 16 cable television network for a period of four hours or longer.
 17 (b) Where required under paragraph (b) of subdivision one of this
 18 section, a credit shall be issued which is pro-rated as determined by
 19 the commissioner based on factors including, but not limited to, the
 20 duration which the cable television system did not carry the network on
 21 the service tier and the cost of the network to the cable television

 EXPLANATION--Matter in italics (underscored) is new; matter in brackets
 [ ] is old law to be omitted.
 LBD05672-01-5

 A. 3165 2

 1 company compared to the cost of all networks distributed on such service
 2 tier.
 3 3. Where a subscriber terminates service with a cable television
 4 company, any credit issued under this section which exceeds the amount
 5 due on a billing statement shall be issued to the subscriber in the form
 6 of a check in the subscriber's name in the amount such credit exceeds
 7 such amount due.
 8 § 2. The article heading of article 11 of the public service law, as
 9 added by chapter 83 of the laws of 1995, is amended to read as follows:
 10 PROVISIONS RELATING TO CABLE TELEVISION
 11 AND INTERNET COMPANIES
 12 § 3. Section 212 of the public service law is amended by adding a new
 13 subdivision 15 to read as follows:
 14 15. "Internet service provider" shall mean any person, business or
 15 organization qualified to do business in this state that provides indi-
 16 viduals, corporations, or other entities with the ability to connect to
 17 the internet.
 18 § 4. The public service law is amended by adding a new section 224-e
 19 to read as follows:
 20 § 224-e. Internet refunds. 1. Every internet service provider that
 21 provides internet service to customers in New York shall autom