New York A 10764: Establishes utility billing integrity requirements and consumer protections

Bill Text

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A10764 Summary:

BILL NOA10764 

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SAME ASNo Same As

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SPONSORBlumencranz

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COSPNSR

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MLTSPNSR

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Add §65-c, Pub Serv L

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Enacts the "utility billing integrity act" to establish utility billing integrity and consumer protections through anomaly detection, advanced data analytics and the usage of artificial intelligence; requires every utility to implement and maintain a billing integrity program utilizing anomaly detection systems to review all residential utility bills prior to issuance; provides that where a billing anomaly is identified, the utility shall provide prompt notice to the customer that the bill is under review.

Go to top A10764 Actions:

BILL NOA10764 

&nbsp

04/01/2026referred to energy

Go to topA10764 Committee&nbspVotes:

Go to topA10764 Floor&nbspVotes:

There are no Assembly votes for this bill in this legislative session.

Go to topA10764 Text:

 STATE OF NEW YORK
 ________________________________________________________________________

 10764

 IN ASSEMBLY

 April 1, 2026
 ___________

 Introduced by M. of A. BLUMENCRANZ -- read once and referred to the
 Committee on Energy

 AN ACT to amend the public service law, in relation to establishing
 utility billing integrity requirements and consumer protections
 through anomaly detection, advanced data analytics, and the usage of
 artificial intelligence

 The People of the State of New York, represented in Senate and Assem-
 bly, do enact as follows:

 1 Section 1. Short title. This act shall be known and may be cited as
 2 the "utility billing integrity act."
 3 § 2. Legislative intent. The legislature hereby finds and declares
 4 that:
 5 1. New York ratepayers are increasingly burdened by inaccurate,
 6 delayed, and unpredictable utility billing, including but not limited to
 7 estimated billing practices, retroactive backbilling, and unexplained
 8 spikes in charges;
 9 2. Existing consumer protection mechanisms are largely reactive in
 10 nature, requiring customers to identify, dispute, and resolve billing
 11 errors only after financial harm has occurred;
 12 3. Utility billing systems are complex, opaque, and often inaccessible
 13 to the average consumer, placing an unreasonable burden on ratepayers to
 14 detect inaccuracies;
 15 4. Evidence from consumer protection organizations demonstrates that
 16 billing errors, including backbilling and estimated usage discrepancies,
 17 can result in significant and unexpected financial obligations for
 18 customers;
 19 5. Broader utility billing analysis further suggests that overbilling
 20 due to errors, misapplied rates, and inaccurate metering is widespread
 21 and frequently undetected;
 22 6. At the same time, modern utility infrastructure, including advanced
 23 metering systems and data analytics capabilities, provides utilities
 24 with the tools necessary to identify anomalies, detect irregularities,
 25 and prevent billing errors prior to issuing charges to consumers;

 EXPLANATION--Matter in italics (underscored) is new; matter in brackets
 [ ] is old law to be omitted.
 LBD15349-01-6

 A. 10764 2

 1 7. It is the intent of the legislature to require the use of such
 2 technologies in a manner that enhances consumer protection, promotes
 3 billing accuracy, and restores public confidence in utility billing
 4 practices;
 5 8. The legislature further intends to ensure that no residential
 6 customer is subject to late fees, service termination, or collection
 7 activity based on a bill that has not been verified for accuracy; and
 8 9. The legislature further finds that creating additional layers of
 9 bureaucracy without addressing the root causes of billing inaccuracies
 10 will not provide meaningful or timely relief to consumers, and that
 11 systemic, preventative solutions are necessary to ensure affordability
 12 and fairness.
 13 § 3. The public service law is amended by adding a new section 65-c to
 14 read as follows:
 15 § 65-c. Utility billing integrity and consumer protection require-
 16 ments. 1. For the purposes of this section, the following terms shall
 17 have the following meanings:
 18 (a) "Utility" shall mean any electric, gas, or combination utility
 19 subject to the jurisdiction of the public service commission.
 20 (b) "Anomaly detection system" shall mean a system, inclu