New York S 9524: Relates to certain anonymous chronic complaints made to the 311 customer service center

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S09524 Summary:

BILL NOS09524 

&nbsp

SAME ASNo Same As

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SPONSORCHAN

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COSPNSRGRIFFO, LANZA, OBERACKER

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MLTSPNSR

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Add §23-315, NYC Ad Cd

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Relates to the investigation of anonymous chronic complaints made to the 311 customer service center on conditions or circumstances with respect to a private building or real property with residential tenants.

Go to top S09524 Actions:

BILL NOS09524 

&nbsp

03/19/2026REFERRED TO CITIES 1

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There are no Assembly votes for this bill in this legislative session.

Go to topS09524 Text:

 STATE OF NEW YORK
 ________________________________________________________________________

 9524

 IN SENATE

 March 19, 2026
 ___________

 Introduced by Sen. CHAN -- read twice and ordered printed, and when
 printed to be committed to the Committee on Cities 1

 AN ACT to amend the administrative code of the city of New York, in
 relation to anonymous chronic 311 complaints

 The People of the State of New York, represented in Senate and Assem-
 bly, do enact as follows:

 1 Section 1. The administrative code of the city of New York is amended
 2 by adding a new section 23-315 to read as follows:
 3 § 23-315 Anonymous chronic complaints on 311 customer service center.
 4 An agency shall investigate each anonymous chronic complaint made to the
 5 311 customer service center on the condition or circumstance complained
 6 of with respect to a private building or real property with residential
 7 tenants. Such agency shall make a good faith effort to substantiate
 8 whether such conditions or circumstances exist and if such condition or
 9 circumstance constitutes a violation of any applicable law. In the case
 10 of a building or real property with tenants which, during a six-month
 11 period, has three or more anonymous complaints which are unsubstantiated
 12 by an agency, such agency shall not be required to investigate any anon-
 13 ymous complaints directed at such building or real estate for a period
 14 of three months from the date of the third such complaint.
 15 § 2. This act shall take effect on the ninetieth day after it shall
 16 have become a law.

 EXPLANATION--Matter in italics (underscored) is new; matter in brackets
 [ ] is old law to be omitted.
 LBD15284-02-6

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