Illinois HB 3653: FRAUD-HUMAN CUSTOMER SUPPORT

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104TH GENERAL ASSEMBLY 
State of Illinois 
2025 and 2026
HB3653

Introduced 2/18/2025, by Rep. Kevin John Olickal 

SYNOPSIS AS INTRODUCED:

815 ILCS 505/2HHHH new

 Amends the Consumer Fraud and Deceptive Business Practices Act. Provides that a business providing customer support that uses an automated telephone answering system or an automated text interface that simulates conversation shall, during the normal hours of operation of the business, provide the customer with the option of communicating with a human representative at the beginning of the phone call or text interaction.

LRB104 03038 SPS 13056 b

A BILL FOR

HB3653LRB104 03038 SPS 13056 b

1 AN ACT concerning business.

2 Be it enacted by the People of the State of Illinois, 

3represented in the General Assembly:

4 Section 5. The Consumer Fraud and Deceptive Business 

5Practices Act is amended by adding Section 2HHHH as follows:

6 (815 ILCS 505/2HHHH new)

7 Sec. 2HHHH. Automated customer service. A business 

8providing customer support that uses an automated telephone 

9answering system or an automated text interface that simulates 

10conversation shall, during the normal hours of operation of 

11the business, provide the customer with the option of 

12communicating with a human representative at the beginning of 

13the phone call or text interaction.

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