New York A 3414: Enacts the internet service outage consumer protection act

Bill Text

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A03414 Summary:

BILL NOA03414 

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SAME ASNo Same As

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SPONSORSantabarbara

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COSPNSRLevenberg, Manktelow, Sayegh

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MLTSPNSR

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Add §224-d, Pub Serv L

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Enacts the "internet service outage consumer protection act"; requires every internet service provider operating in this state to issue a prorated bill credit to consumers for any internet service outage lasting more than one hour.

Go to top A03414 Actions:

BILL NOA03414 

&nbsp

01/27/2025referred to corporations, authorities and commissions

01/07/2026referred to corporations, authorities and commissions

Go to topA03414 Committee&nbspVotes:

Go to topA03414 Floor&nbspVotes:

There are no Assembly votes for this bill in this legislative session.

Go to topA03414 Text:

 STATE OF NEW YORK
 ________________________________________________________________________

 3414

 2025-2026 Regular Sessions

 IN ASSEMBLY

 January 27, 2025
 ___________

 Introduced by M. of A. SANTABARBARA -- read once and referred to the
 Committee on Corporations, Authorities and Commissions

 AN ACT to amend the public service law, in relation to enacting the
 "internet service outage consumer protection act"

 The People of the State of New York, represented in Senate and Assem-
 bly, do enact as follows:

 1 Section 1. Short title. This act shall be known and may be cited as
 2 the "internet service outage consumer protection act".
 3 § 2. The public service law is amended by adding a new section 224-d
 4 to read as follows:
 5 § 224-d. Prorated bill credits for internet service outages. 1. For
 6 the purposes of this section:
 7 (a) "internet service provider" means any person, business or organ-
 8 ization qualified to do business in this state that provides individ-
 9 uals, corporations, or other entities with the ability to connect to the
 10 internet;
 11 (b) "outage" means any period of time during which a consumer's inter-
 12 net service is unavailable, excluding scheduled maintenance periods of
 13 which the consumer has been notified at least twenty-four hours in
 14 advance; and
 15 (c) "consumer" means any person or entity that purchases internet
 16 service for personal or business use.
 17 2. Every internet service provider operating in this state shall issue
 18 a prorated bill credit to consumers for any internet service outage
 19 lasting more than one hour. Such credit shall be calculated based on the
 20 consumer's monthly service rate, prorated for the duration of the
 21 outage. Such credit shall be automatically applied to the consumer's
 22 next bill cycle without requiring any action or request from the consum-
 23 er. Internet service providers shall notify consumers of the outage and
 24 the applied credit within twenty-four hours of the restoration of
 25 service.

 EXPLANATION--Matter in italics (underscored) is new; matter in brackets
 [ ] is old law to be omitted.
 LBD06718-01-5

 A. 3414 2

 1 3. Internet service providers shall maintain records of all outages
 2 and corresponding bill credits issued for a minimum period of three
 3 years. Such records shall be made available to the commission upon
 4 request for the purpose of ensuring compliance with this section.
 5 4. Any internet service provider that fails to issue the required bill
 6 credits in accordance with this section shall be subject to penalties,
 7 including but not limited to fines, as determined by the commission.
 8 § 3. This act shall take effect on the ninetieth day after it shall
 9 have become a law.

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