New York S 4311: Provides that the public service commission shall establish service performance standards for telephone corporations

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S04311 Summary:

BILL NOS04311 

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SAME ASNo Same As

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SPONSORCOMRIE

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COSPNSR

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MLTSPNSR

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Amd §95, add §104-b, Pub Serv L

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Provides that the public service commission shall establish service performance standards for telephone corporations; provides that telephone corporations shall meet such standards; provides penalties for failure to meet such standards.

Go to top S04311 Actions:

BILL NOS04311 

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02/04/2025REFERRED TO ENERGY AND TELECOMMUNICATIONS

01/07/2026REFERRED TO ENERGY AND TELECOMMUNICATIONS

Go to topS04311 Committee&nbspVotes:

Go to topS04311 Floor&nbspVotes:

There are no Assembly votes for this bill in this legislative session.

Go to topS04311 Text:

 STATE OF NEW YORK
 ________________________________________________________________________

 4311

 2025-2026 Regular Sessions

 IN SENATE

 February 4, 2025
 ___________

 Introduced by Sen. COMRIE -- read twice and ordered printed, and when
 printed to be committed to the Committee on Energy and Telecommuni-
 cations

 AN ACT to amend the public service law, in relation to service perform-
 ance standards for telephone corporations

 The People of the State of New York, represented in Senate and Assem-
 bly, do enact as follows:

 1 Section 1. Section 95 of the public service law is amended by adding a
 2 new subdivision 4 to read as follows:
 3 4. (a) All service providers, as defined in section one hundred four-b
 4 of this article, shall file with the commission for each and every month
 5 a report setting forth the compliance rate of the service provider with
 6 respect to the monthly service performance standards established by the
 7 commission pursuant to section one hundred four-b of this article. All
 8 such reports shall be public documents and shall be posted on the
 9 website operated and maintained by the commission. The information or
 10 data contained in such reports shall constitute statistical or factual
 11 tabulation or data and shall not be exempt from disclosure pursuant to
 12 article six of the public officers law.
 13 (b) All such reports shall be disaggregated by service provider; and
 14 by regions and subregions, as determined by the commission, to ensure
 15 that all geographic areas and customers in the state are equally meas-
 16 ured and counted.
 17 (c) The commission shall not be authorized to waive, reduce, relax or
 18 eliminate any reporting requirements set forth in this subdivision.
 19 § 2. The public service law is amended by adding a new section 104-b
 20 to read as follows:
 21 § 104-b. Service performance standards. 1. For the purposes of this
 22 article, the terms:
 23 (a) "Service performance standards" shall mean any metric or perform-
 24 ance standard or threshold established by the commission as of January

 EXPLANATION--Matter in italics (underscored) is new; matter in brackets
 [ ] is old law to be omitted.
 LBD05489-01-5

 S. 4311 2

 1 first, two thousand ten that each service provider is expected to meet
 2 relating to maintenance service, installations, network performance,
 3 answer time, and any other standard that measures quality and adequacy
 4 of service.
 5 (b) "Service provider" shall mean a telephone corporation certified by
 6 the commission pursuant to this chapter with the authority and tariff to
 7 provide local exchange service in this state that is offering fixed
 8 wireless telephone services in this state.
 9 2. (a) The commission shall establish service performance standards
 10 that shall be applicable to all service providers. Upon the establish-
 11 ment or approval of any such standard, except during periods of emergen-
 12 cy, catastrophe, disaster or any other extraordinary event that is
 13 beyond the control of a service provider as determined by the commis-
 14 sion, the commission may not waive, reduce, relax or eliminate any
 15 service performance standard for any individual service provider.
 16 (b) The existence of alternate or other service providers within the
 17 same service area or any other factors relating to competition shall not
 18 be a factor, ground or basis in any determination to establish, reduce,
 19 relax or eliminate a service performance standard.
 20 3. All service performance reports submitted to the commission by a
 21 service provider or