New York A 10169: Requires broadband service providers to adhere to repair timelines for service interruptions

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A10169 Summary:

BILL NOA10169 

&nbsp

SAME ASNo Same As

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SPONSORCashman

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COSPNSR

&nbsp

MLTSPNSR

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Add §231, Pub Serv L

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Requires broadband service providers to adhere to repair timelines for service interruptions including commencing corrective actions within twenty-four hours of notice and updating affected customers at least once every twenty-four hours during such interruptions.

Go to top A10169 Actions:

BILL NOA10169 

&nbsp

02/12/2026referred to corporations, authorities and commissions

Go to topA10169 Committee&nbspVotes:

Go to topA10169 Floor&nbspVotes:

There are no Assembly votes for this bill in this legislative session.

Go to topA10169 Text:

 STATE OF NEW YORK
 ________________________________________________________________________

 10169

 IN ASSEMBLY

 February 12, 2026
 ___________

 Introduced by M. of A. CASHMAN -- read once and referred to the Commit-
 tee on Corporations, Authorities and Commissions

 AN ACT to amend the public service law, in relation to requiring broad-
 band service providers to adhere to repair timelines for service
 interruptions

 The People of the State of New York, represented in Senate and Assem-
 bly, do enact as follows:

 1 Section 1. This act shall be known and may be cited as the "Broadband
 2 Service Repair Timeline Act".
 3 § 2. The public service law is amended by adding a new section 231 to
 4 read as follows:
 5 § 231. Broadband service repair timeline. 1. For the purposes of this
 6 section, the following terms shall have the following meanings:
 7 (a) "Broadband service provider" means any entity providing fixed or
 8 wireless broadband internet access service to residential or business
 9 customers within the state.
 10 (b) "Service interruption" means a complete cessation of broadband
 11 service or a material degradation that renders the service unusable for
 12 its ordinary intended purposes.
 13 2. Broadband service providers shall:
 14 (a) commence corrective actions on any service interruptions within
 15 twenty-four hours of receiving notice of such service interruption.
 16 (b) restore broadband service within seventy-two hours of receiving
 17 notice of such service interruption, unless such provider demonstrates
 18 that broadband service cannot be restored within such period due to:
 19 (i) severe weather;
 20 (ii) a natural disaster;
 21 (iii) damage to third-party infrastructure outside the provider's
 22 control; or
 23 (iv) other extraordinary circumstances as determined by the commis-
 24 sion.
 25 (c) provide timely notice to affected customers of the service inter-
 26 ruption including, but not limited to:
 27 (i) estimated restoration times; and

 EXPLANATION--Matter in italics (underscored) is new; matter in brackets
 [ ] is old law to be omitted.
 LBD14697-01-6

 A. 10169 2

 1 (ii) at least one update every twenty-four hours until such service is
 2 restored.
 3 3. The public service commission is authorized to promulgate rules and
 4 regulations to enforce this section, including the imposition of civil
 5 penalties for repeated or willful noncompliance.
 6 § 3. This act shall take effect on the one hundred eightieth day after
 7 it shall have become a law.

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