Illinois SB 3066: REGULATION-TECH

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 Full Text of SB3066

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SB3066 EnrolledLRB104 20460 SPS 33927 b

1 AN ACT concerning business.

2 Be it enacted by the People of the State of Illinois, 

3represented in the General Assembly:

4 Section 1. Short title. This Act may be cited as the 

5Service Appointment Fairness Act.

6 Section 5. Service appointment times. 

7 (a) If a person provides a service to a consumer, 

8including a repair or installation service, and the provision 

9of the service requires entry to the consumer's dwelling or 

10requires the consumer to be present at the consumer's property 

11for the service to be provided, the service provider shall:

12 (1) schedule an appointment with the consumer; and

13 (2) provide the consumer with reasonable notice of an 

14 estimated time or range of times during which the service 

15 provider will arrive to provide the service.

16 (b) If the estimated range of time provided under 

17paragraph (2) of subsection (a) exceeds 2 hours, the service 

18provider shall notify the consumer by telephone no later than 

19one hour before the service provider's anticipated arrival 

20time. The notice shall state the specific time at which the 

21service provider expects to arrive. If the consumer does not 

22answer the telephone, the service provider may leave a 

23voicemail message to satisfy the requirements of this 

SB3066 Enrolled- 2 -LRB104 20460 SPS 33927 b

1subsection.

2 (c) If the provider fails to satisfy the requirements of 

3paragraph (2) of subsection (a), fails to satisfy the 

4requirements of subsection (b), or fails to arrive within 30 

5minutes of