New York A 10796: Prohibits state agency hotlines from relying exclusively on automated answering systems

Bill Text

Bill Search and Legislative Information | New York State Assembly 

• 

• 

• 

• 

• 

• 

• 

• 

 Skip to main content 

 New York State Assembly

 Speaker Carl E. Heastie

 --> 
 --> 

 --> 

• 
 Assembly Members 

• 
 Legislative Info 

• 
 Public Hearings 

• 
 Speaker's Press 

• 
 Assembly Reports 

• 
 Committees & More 

• Bill Search Home
• Laws
• Legislative Calendar
• Public Hearing Schedule
• Assembly Calendars
• Assembly Committee Agenda 

 Javascript must be enabled to properly view this page. 

 Bill No.: 

• Summary 
• Actions 
• Committee&nbspVotes 
• Floor&nbspVotes 
• Memo 
• Text 
• LFIN 
• Chamber&nbspVideo/Transcript 
A10796 Summary:

BILL NOA10796 

&nbsp

SAME ASNo Same As

&nbsp

SPONSORFall

&nbsp

COSPNSR

&nbsp

MLTSPNSR

&nbsp

Amd §101, add §103-g, St Tech L

&nbsp

Prohibits state agency hotlines from relying exclusively on automated answering systems; requires state agency hotlines to provide callers with a clear option to speak with a live representative.

Go to top A10796 Actions:

BILL NOA10796 

&nbsp

04/01/2026referred to governmental operations

Go to topA10796 Committee&nbspVotes:

Go to topA10796 Floor&nbspVotes:

There are no Assembly votes for this bill in this legislative session.

Go to topA10796 Text:

 STATE OF NEW YORK
 ________________________________________________________________________

 10796

 IN ASSEMBLY

 April 1, 2026
 ___________

 Introduced by M. of A. FALL -- read once and referred to the Committee
 on Governmental Operations

 AN ACT to amend the state technology law, in relation to prohibiting
 state agency hotlines from relying exclusively on automated answering
 systems

 The People of the State of New York, represented in Senate and Assem-
 bly, do enact as follows:

 1 Section 1. Section 101 of the state technology law is amended by
 2 adding two new subdivisions 7 and 8 to read as follows:
 3 7. "State agency hotline" means any direct phone line established for
 4 the specific purpose of allowing residents of the state to directly
 5 contact a state agency.
 6 8. "Standard business hours" means the time between nine o'clock a.m.
 7 and five o'clock p.m. during Monday through Friday, excluding any public
 8 holidays identified under section twenty-four of the general
 9 construction law.
 10 § 2. The state technology law is amended by adding a new section 103-g
 11 to read as follows:
 12 § 103-g. State agency hotlines. 1. No state agency shall rely exclu-
 13 sively on an automated answering system for answering a state agency
 14 hotline during standard business hours.
 15 2. Any state agency hotline shall provide callers with a clear option
 16 to speak with a live representative of the state agency.
 17 § 3. This act shall take effect immediately.

 EXPLANATION--Matter in italics (underscored) is new; matter in brackets
 [ ] is old law to be omitted.
 LBD15299-01-6

Go to top 

• 

 Sitemap 

 Request Information 

 Directions and Maps