New York S 5714: Enacts the "New York State Resident Experience Act of 2025"

Bill Text

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S05714 Summary:

BILL NOS05714 

&nbsp

SAME ASSAME AS A03273

&nbsp

SPONSORSKOUFIS

&nbsp

COSPNSR

&nbsp

MLTSPNSR

&nbsp

Add §170-i, Exec L

&nbsp

Requires state agencies to measure, collect, report, and utilize metrics relating to the experience of residents interacting with agencies to improve provision of services to the people of the state, and to provide a biannual report to the governor and legislature.

Go to top S05714 Actions:

BILL NOS05714 

&nbsp

02/28/2025REFERRED TO FINANCE

06/10/2025COMMITTEE DISCHARGED AND COMMITTED TO RULES

06/10/2025ORDERED TO THIRD READING CAL.1752

06/10/2025SUBSTITUTED BY A3273

&nbspA03273 AMEND= McDonald

&nbsp01/27/2025referred to governmental operations

&nbsp05/06/2025reported referred to ways and means

&nbsp05/29/2025reported referred to rules

&nbsp06/06/2025reported 

&nbsp06/06/2025rules report cal.422

&nbsp06/06/2025ordered to third reading rules cal.422

&nbsp06/06/2025passed assembly

&nbsp06/06/2025delivered to senate

&nbsp06/06/2025REFERRED TO RULES

&nbsp06/10/2025SUBSTITUTED FOR S5714

&nbsp06/10/20253RD READING CAL.1752

&nbsp06/10/2025PASSED SENATE

&nbsp06/10/2025RETURNED TO ASSEMBLY

&nbsp10/09/2025delivered to governor

&nbsp10/09/2025vetoed memo.28

&nbsp10/10/2025tabled

Go to topS05714 Committee&nbspVotes:

Go to topS05714 Floor&nbspVotes:

There are no Assembly votes for this bill in this legislative session.

Go to topS05714 Text:

 STATE OF NEW YORK
 ________________________________________________________________________

 5714

 2025-2026 Regular Sessions

 IN SENATE

 February 28, 2025
 ___________

 Introduced by Sen. SKOUFIS -- read twice and ordered printed, and when
 printed to be committed to the Committee on Finance

 AN ACT to amend the executive law, in relation to enacting the New York
 State Resident Experience Act of 2025

 The People of the State of New York, represented in Senate and Assem-
 bly, do enact as follows:

 1 Section 1. Short title. This act shall be known and may be cited as
 2 the "New York State Resident Experience Act of 2025".
 3 § 2. Legislative intent. The legislature finds that the New York state
 4 government serves the people of the state of New York and should seek to
 5 continually improve the provision of services based on resident feed-
 6 back. While many state agencies, offices, and programs provide excel-
 7 lent service to New Yorkers, there are many areas ripe for improvement,
 8 particularly within agencies that provide extensive resident-facing
 9 services. Providing quality services to residents improves the confi-
 10 dence of New Yorkers in their government and helps agencies achieve
 11 greater impact and fulfill their missions. Improving services to resi-
 12 dents requires agencies to leverage technology, collect and share stand-
 13 ardized data, and develop customer-centered mindsets and service strate-
 14 gies. It is the legislature's belief that all agencies should strive to
 15 provide high-quality, courteous, effective, and efficient services to
 16 New Yorkers and seek to measure, collect, report, and utilize metrics
 17 relating to the experience of residents interacting with agencies to
 18 continually improve provision of services to the people of the state of
 19 New York.
 20 § 3. The executive law is amended by adding a new section 170-i to
 21 read as follows:
 22 § 170-i. Collection of voluntary resident experience feedback. 1. For
 23 purposes of this section, the following terms shall have the following
 24 meanings:

 EXPLANATION--Matter in italics (underscored) is new; matter in brackets
 [ ] is old law to be omitted.
 LBD06398-01-5

 S. 5714 2

 1 (a) "Covered agency" means an agency under the executive branch of
 2 state government that provides or funds resident-facing services that
 3 have a high impact on the public due to a large resident base and/or
 4 involve services that have a critical effect on those served.
 5 (b) "Voluntary resident experience feedback" means a response to a
 6 collection of information conducted by a covered agency in accordance
 7 with this section.
 8 2. (a) Within ninety days of the effective date of this section, the
 9 governor shall designate the covered agencies required to collect volun-
 10 tary resident experience data. The govern