New York A 2579: Relates to call centers for gas and electric corporations

Bill Text

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 Speaker Carl E. Heastie

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A02579 Summary:

BILL NOA02579 

&nbsp

SAME ASSAME AS S02679

&nbsp

SPONSORCruz

&nbsp

COSPNSR

&nbsp

MLTSPNSR

&nbsp

Amd §65, rpld §25 sub 4-a, Pub Serv L; amd §4, Chap of 2024 (as proposed in S.8626-A & A.9444-A)

&nbsp

Relates to call centers for gas and electric corporations.

Go to top A02579 Actions:

BILL NOA02579 

&nbsp

01/17/2025referred to energy

02/04/2025reported referred to rules

02/04/2025reported 

02/04/2025rules report cal.96

02/04/2025ordered to third reading rules cal.96

03/05/2025substituted by s2679

&nbspS02679 AMEND= RAMOS

&nbsp01/22/2025REFERRED TO RULES

&nbsp01/27/2025ORDERED TO THIRD READING CAL.162

&nbsp02/12/2025PASSED SENATE

&nbsp02/12/2025DELIVERED TO ASSEMBLY

&nbsp02/12/2025referred to energy

&nbsp03/05/2025substituted for a2579

&nbsp03/05/2025ordered to third reading rules cal.96

&nbsp03/05/2025passed assembly

&nbsp03/05/2025returned to senate

&nbsp03/07/2025DELIVERED TO GOVERNOR

&nbsp03/07/2025SIGNED CHAP.107

Go to topA02579 Committee&nbspVotes:

Committee:ENERGY Chair:Barrett 
DATE:02/04/2025AYE/NAY:13/2 Action: Favorable refer to committee Rules BarrettAyePalmesanoNay

SantabarbaraExcusedBlankenbushExcused

DilanAyeManktelowAye

SternAyeGrayAye

AndersonAyePirozzoloNay

RiveraAye

MamdaniAye

ConradAye

LucasAye

ShresthaAye

ClarkAye

DaisAye

Committee:RULES Chair:Glick 
DATE:02/04/2025AYE/NAY:23/3 Action: Favorable HeastieExcusedBarclayAye

PretlowAyeHawleyNay

CookAyeBlankenbushExcused

GlickAyeRaAye

DinowitzAyeBrabenecNay

ColtonAyePalmesanoNay

MagnarelliAyeReillyAye

PaulinAyeSmithExcused

Peoples-StokesAyeJensenAye

BenedettoAye

LavineAye

LupardoAye

BraunsteinAye

DavilaAye

HyndmanAye

RozicAye

BronsonAye

HevesiExcused

HunterAye

TaylorAye

CruzAye

VanelExcused

Go to topA02579 Floor&nbspVotes:

There are no Assembly votes for this bill in this legislative session.

Go to topA02579 Text:

 STATE OF NEW YORK
 ________________________________________________________________________

 2579

 2025-2026 Regular Sessions

 IN ASSEMBLY

 January 17, 2025
 ___________

 Introduced by M. of A. CRUZ -- read once and referred to the Committee
 on Energy

 AN ACT to amend the public service law, in relation to call centers for
 gas and electric corporations; to amend a chapter of the laws of 2024
 amending the public service law relating to call centers for gas and
 electric corporations, as proposed in legislative bills numbers S.
 8626-A and A. 9444-A, in relation to the effectiveness thereof; and to
 repeal certain provisions of the public service law relating thereto

 The People of the State of New York, represented in Senate and Assem-
 bly, do enact as follows:

 1 Section 1. Paragraphs (a) and (b) of subdivision 13 of section 65 of
 2 the public service law, as amended by a chapter of the laws of 2024
 3 amending the public service law relating to call centers for gas and
 4 electric corporations, as proposed in legislative bills numbers S.
 5 8626-A and A. 9444-A, are amended to read as follows:
 6 (a) Every gas corporation or electric corporation furnishing utility
 7 services shall provide the following call center customer assistance
 8 receiving inquiries [and associated office tasks by phone, in writing,
 9 or any electronic communication, including but not limited to emails,
 10 texts, and chats] by phone or in writing on: customer financial respon-
 11 sibility; receiving [application] requests to initiate or terminate
 12 service; receiving requests for emergency services; shared metering;
 13 determining deposit required or billing rate; receiving meter and
 14 service orders and access to meter requests; explaining company rates,
 15 regulations, policies, procedures, and common practices; initiating
 16 trouble order forms and high bill investigations; inbound and/or
 17 outbound handling of payment and other credit arrangements such as
 18 obtaining deposits, financial statements and payment plans; collection
 19 assistance inquiries and referring customers to social service agencies
 20 and other assistance programs. [For purposes of this section, each
 21 individual phone call, writing, email, text, chat, or any other communi-

 EXPLANATION--Matter in italics (underscored) is new; matter in brackets
 [ ] is old law to be omit