Florida SB 1192: Electronic Prescribing

Bill Text

1192 
Customer Service Callback Queues 
2026-03-04T07:32:57Z 
Establishing a pilot program to require the Department of Commerce to use a callback queue for returning certain calls; requiring that calls be returned in a specified manner; requiring the department to report specified information to the Legislature by a certain date, etc. 
Committee Substitute 1 
2026 
S 
2026-07-01T00:00:00Z 
GB 
General Bill 
c1 

 Florida Senate - 2026 CS for SB 1192 

 By the Committee on Appropriations; and Senators Polsky and 
 Arrington 

 576-03347-26 20261192c1 
 1 A bill to be entitled 
 2 An act relating to customer service callback queues; 
 3 amending s. 23.30, F.S.; defining the term “callback 
 4 queue”; establishing a pilot program to require the 
 5 Department of Commerce to use a callback queue for 
 6 returning certain calls; requiring that calls be 
 7 returned in a specified manner; requiring the 
 8 department to report specified information to the 
 9 Legislature by a certain date; providing an effective 
 10 date. 
 11 
 12 Be It Enacted by the Legislature of the State of Florida: 
 13 
 14 Section 1. Present subsections (5) through (8) of section 
 15 23.30, Florida Statutes, are redesignated as subsections (6) 
 16 through (9), respectively, and a new subsection (5) is added to 
 17 that section, to read: 
 18 23.30 Florida Customer Service Standards Act.— 
 19 (5) PILOT PROGRAM.— 
 20 (a) As used in this subsection, the term “callback queue” 
 21 means a system that allows a caller to leave a telephone number 
 22 at which he or she can be reached at a later time rather than 
 23 receiving no answer to his or her call or remaining on hold. 
 24 (b) A pilot program is implemented to require a callback 
 25 queue to be used by the Department of Commerce in returning 
 26 calls from claimants concerning reemployment assistance. 
 27 (c) All calls must be returned, in the order in which 
 28 received, by the end of the next business day. 
 29 (d) On or before December 31, 2027, the Department of 
 30 Commerce must submit a report to the President of the Senate and 
 31 the Speaker of the House of Representatives which includes 
 32 information concerning the effectiveness of the pilot program, 
 33 any suggested changes to the program, and a recommendation as to 
 34 whether the program should be continued or expanded. 
 35 Section 2. This act shall take effect July 1, 2026.