New York A 1024: Directs telecommunication and cable corporations to provide call center service assistance from centers located within the state

Bill Text

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A01024 Summary:

BILL NOA01024 

&nbsp

SAME ASNo Same As

&nbsp

SPONSORMagnarelli (MS)

&nbsp

COSPNSRButtenschon, Stirpe, Hyndman, Glick, Dinowitz, Reyes, Rivera

&nbsp

MLTSPNSRSimon

&nbsp

Amd §65, Pub Serv L; add §394-i, Gen Bus L

&nbsp

Directs telecommunications and cable corporations to provide call center service assistance from centers located within the state and such corporations' service areas; includes a list of what services must be provided.

Go to top A01024 Actions:

BILL NOA01024 

&nbsp

01/08/2025referred to corporations, authorities and commissions

01/07/2026referred to corporations, authorities and commissions

Go to topA01024 Committee&nbspVotes:

Go to topA01024 Floor&nbspVotes:

There are no Assembly votes for this bill in this legislative session.

Go to topA01024 Text:

 STATE OF NEW YORK
 ________________________________________________________________________

 1024

 2025-2026 Regular Sessions

 IN ASSEMBLY

 January 8, 2025
 ___________

 Introduced by M. of A. MAGNARELLI, BUTTENSCHON, STIRPE, HYNDMAN, GLICK,
 DINOWITZ, REYES -- Multi-Sponsored by -- M. of A. SIMON -- read once
 and referred to the Committee on Corporations, Authorities and Commis-
 sions

 AN ACT to amend the public service law and the general business law, in
 relation to telecommunications and cable call centers

 The People of the State of New York, represented in Senate and Assem-
 bly, do enact as follows:

 1 Section 1. Section 65 of the public service law is amended by adding a
 2 new subdivision 17 to read as follows:
 3 17. (a) Every telecommunication corporation and their subsidiaries
 4 furnishing traditional landline telephone service, fiber optic service,
 5 voice over internet protocol (VOIP), data circuits, cable or internet
 6 services shall provide call center service assistance including, but not
 7 limited to operator services, directory assistance bureaus and call
 8 completion services for the following:
 9 (1) determining customer financial responsibility;
 10 (2) taking requests for new or additional services, including, but not
 11 limited to, emergency service, completing assistance with dialing, using
 12 calling cards, connecting collect calls, busy line verification or relay
 13 centers for the hearing impaired, providing requested local and national
 14 telephone numbers, reverse number searches and taking requests for and
 15 completing the publishing and non-publishing of a telephone number, and
 16 providing assistance to payphone customers;
 17 (3) determining deposit required or billing rate;
 18 (4) preparing installation and repair service orders and obtaining
 19 access to subscriber's premises;
 20 (5) explaining company rates, regulations, policies, procedures,
 21 equipment and common practices;
 22 (6) investigating trouble order forms and initiating high bill inves-
 23 tigations;

 EXPLANATION--Matter in italics (underscored) is new; matter in brackets
 [ ] is old law to be omitted.
 LBD01293-01-5

 A. 1024 2

 1 (7) handling payment and other credit arrangements such as obtaining
 2 deposits, financial statements and payment plans; and
 3 (8) aiding customers with internal assistance programs.
 4 (b) No telecommunication corporation shall close a call center or
 5 other facility providing the customer assistance set forth in paragraph
 6 (a) of this subdivision or relocate such customer assistance to another
 7 area of this state or outside of this state without notice and hearing
 8 before the commission. However, at no time shall a telecommunication
 9 corporation permanently transfer more than .7 percent of jobs from any
 10 call center described above to another area of this state or outside of
 11 the state and a valid collective bargaining agreement or employment
 12 contract that governs permanent transfer percentages of call center jobs
 13 shall supersede the .7 percent job transfer rate described above.
 14 (c) This subdivision shall not apply to the collection of debt whereby
 15 utility company policy such debt is directed to a collection agency or
 16 similar service companies or where the attendance of call center employ-
 17 ees is less than ninety percent in any given month, this section shall
 18 not apply for the following month. Attendance for this section shall be
 19 defined when an employee i