New York S 1333: Relates to persons authorized to visit inmate-patient facilities of the department of mental hygiene

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S01333 Summary:

BILL NOS01333 

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SAME ASNo Same As

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SPONSORPARKER

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COSPNSR

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MLTSPNSR

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Amd Art 11 Art Head, §212, add §231, Pub Serv L

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Directs the public service commission to establish quality of service standards, minimum performance levels, customer-specific credits, and reporting requirements that shall apply to each internet service provider.

Go to top S01333 Actions:

BILL NOS01333 

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01/09/2025REFERRED TO ENERGY AND TELECOMMUNICATIONS

01/07/2026REFERRED TO ENERGY AND TELECOMMUNICATIONS

Go to topS01333 Committee&nbspVotes:

Go to topS01333 Floor&nbspVotes:

There are no Assembly votes for this bill in this legislative session.

Go to topS01333 Text:

 STATE OF NEW YORK
 ________________________________________________________________________

 1333

 2025-2026 Regular Sessions

 IN SENATE

 January 9, 2025
 ___________

 Introduced by Sen. PARKER -- read twice and ordered printed, and when
 printed to be committed to the Committee on Energy and Telecommuni-
 cations

 AN ACT to amend the public service law, in relation to quality standards
 for internet service providers

 The People of the State of New York, represented in Senate and Assem-
 bly, do enact as follows:

 1 Section 1. The article heading of article 11 of the public service
 2 law, as added by chapter 83 of the laws of 1995, is amended to read as
 3 follows:
 4 PROVISIONS RELATING TO CABLE TELEVISION COMPANIES AND INTERNET
 5 SERVICE PROVIDERS
 6 § 2. Section 212 of the public service law is amended by adding a new
 7 subdivision 15 to read as follows:
 8 15. "Internet service provider" shall mean any person, business or
 9 organization qualified to do business in this state that provides indi-
 10 viduals, corporations, or other entities with the ability to connect to
 11 the internet.
 12 § 3. The public service law is amended by adding a new section 231 to
 13 read as follows:
 14 § 231. Service quality standards for internet service providers;
 15 penalties. 1. The commission shall establish quality of service stand-
 16 ards, minimum performance levels, customer-specific credits, and report-
 17 ing requirements that shall apply to each internet service provider.
 18 a. Service standards shall include, but not be limited to: (i) meas-
 19 ures relating to repairs for service outages within forty-eight hours
 20 unless a customer opts otherwise; (ii) a requirement that new installa-
 21 tion orders be completed within five days unless a subscriber or custom-
 22 er opts otherwise; (iii) a requirement that each internet service
 23 provider develop procedures to prioritize service to subscribers and
 24 customers who are special-needs subscribers and customers and for

 EXPLANATION--Matter in italics (underscored) is new; matter in brackets
 [ ] is old law to be omitted.
 LBD01357-01-5

 S. 1333 2

 1 customers who utilize a medical alert system or communications equip-
 2 ment, in conjunction with medical devices, to monitor and transmit
 3 medical data to their treating physicians' medical sites; (iv) a
 4 requirement that each internet service provider report to the commis-
 5 sion, on an annual basis, the number of subscribers and customers who
 6 report service issues or outages, and the percentage of those cases that
 7 are resolved; and (v) a requirement that each internet service provider
 8 provides the internet service speeds advertised to and paid for by each
 9 subscriber and customer.
 10 b. Minimum performance levels for each service standard shall be
 11 developed to ensure that each internet service provider in the state
 12 provides high quality subscriber and customer service and high quality
 13 technical service to all their subscribers and customers.
 14 c. The commission shall establish a schedule of subscriber and custom-
 15 er credits or rebates, which shall be awarded to subscribers and custom-
 16 ers that experience service outage conditions and for missed installa-
 17 tion appointments. A system of graduated credits or rebates shall be
 18 established for those subscribers and customers whose service outage
 19 condition was not cleared within forty-eight hours or installation was
 20 not completed within five business days unless a subscriber or customer
 21 opts otherwise.
 22 2. a. Every internet service