Illinois HB 2831: UTILITIES-CANCELLATION CREDIT

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104TH GENERAL ASSEMBLY 
State of Illinois 
2025 and 2026
HB2831

Introduced 2/6/2025, by Rep. Charles Meier 

SYNOPSIS AS INTRODUCED:

220 ILCS 5/22-501

 Amends the Public Utilities Act. Provides that cable or video providers shall issue a customer a pro rata credit if that customer requests service disconnection during the first 2 weeks of a monthly billing period.

LRB104 09677 AAS 19743 b

A BILL FOR

HB2831LRB104 09677 AAS 19743 b

1 AN ACT concerning regulation.

2 Be it enacted by the People of the State of Illinois, 

3represented in the General Assembly:

4 Section 5. The Public Utilities Act is amended by changing 

5Section 22-501 as follows:

6 (220 ILCS 5/22-501)

7 Sec. 22-501. Customer service and privacy protection. All 

8cable or video providers in this State shall comply with the 

9following customer service requirements and privacy 

10protections. The provisions of this Act shall not apply to an 

11incumbent cable operator prior to January 1, 2008. For 

12purposes of this paragraph, an incumbent cable operator means 

13a person or entity that provided cable services in a 

14particular area under a franchise agreement with a local unit 

15of government pursuant to Section 11-42-11 of the Illinois 

16Municipal Code or Section 5-1095 of the Counties Code on 

17January 1, 2007. A master antenna television, satellite master 

18antenna television, direct broadcast satellite, multipoint 

19distribution service, and other provider of video programming 

20shall only be subject to the provisions of this Article to the 

21extent permitted by federal law. 

22 The following definitions apply to the terms used in this 

23Article:

HB2831- 2 -LRB104 09677 AAS 19743 b

1 "Basic cable or video service" means any se